Thursday, April 1, 2010

InDesign CS3 will not open

WinXPsp3 - Dell GX620 1 GB Ram - InDesign CS3 v5.0.4

Welcome window - starting up, executing, Initializing, Completing

Then Error window

Adobe InDesign CS3: InDesign.exe - Bad Image

The application or DLL C:\Program Files\Adobe\Adobe InDesign CS3\Plug-ins\DICTIONARIES\LILO\LILO.APLN is not a valid Windows image. Please check this against your installation diskette.



CS3 has worked for 2 years so why and how to fix.



Thankyou J.
InDesign CS3 will not open
It sounds like maybe the plugin has been damaged. Have you run a disk check to see if you have any bad sectors? Do you have a back-up or another system from which you can copy LILO.apln?



Peter
InDesign CS3 will not open
I did a system restore on my system (Windows XP Pro) and cannot open Indesign CS3. When I tried the following error message appeared:



''The licensing subsystem has failed catastrophically. You must reinstall or call customer support.''



I tried some of the suggestions here:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402004



Indesign CS3 will not open so I cannot deactivate. The instructions say if you have an entire Suite installed, then you only need to deactivate from one application. But I cannot find deactivate anywhere in the other apps. Without deactivating, I cannot uninstall to reinstall.

There was no FLEXnet Licensing Service showing in services.

I tried renaming the FlexNet folder.

tried moving the cache.db file.



After trying these suggestions I now get the error:



''You cannot use this product at this time. You must repair the problem by uninstalling and then reinstall this product or contact Adobe customer support for help.''



What next?

De-activation should be available from the Help menu in any application that will open, but it isn't necessary to de-activate to reinstall. Start by running the installer from the original disk and see if you can do a Repair.



Peter

Thank you Peter Spier for assisting me with this.



I just noticed that clicking on Bridge opens Adobe Stock Photos and clicking on Adobe Stock Photos opens Bridge. Wonder how that happened!!!



Anyway, I tried Bridge and the Help Menu only has Bridge Help and About Bridge CS3. Nothing showing for deactivation.



Before loading it gave the message:

''There were problems loading a startup script last time launched. Would you like to load them now.''



Clicking Yes, then brings this error:

''An error occurred while running a startup script named ''VersionCueMain''. It may not be compatible with this version of Bridge...The script has been disabled but can be re-enabled in the ''Startup Scripts'' section of Preferences...''



I can't do a repair. When choosing Reinstall I get the error:

''Some problems occurred during installation. Please see below.

Summary

Errors: 2 Component(s):

Adobe InDesign CS3 component intall failed.

Shared components install failed.

First, Adobe Stock Photos is no more.



Second, it sounds like you may need to run the CS3 Clean Script and and the MSI utility to remove all traces of CS3 before re-installing. Do you have any earlier versions installed? Those get wiped out, too, I think.

CS3Clean Script worked. I did not try that before because the instructions said it was for beta and pre-release installations.



Thank you again for your help.

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