I opened an existing IDCS file and tried to create a new folder to save a copy of the file under the IDCS4 version. I got, instead of a new empty folder, the BLUE SCREEN OF DEATH. This was the first time I've gotten a blue screen on this computer (3 years old).
I immediately restarted the computer and did a system restore to a time prior to the installation of IDCS4.
I reported this as a bug, but I'm afraid I won't be able to use the new InDesign if this result is typical.
Has anyone else experienced similar problems?
Thanks.
BLUE SCREEN OF DEATH
Hi the Bullitt,
I have never gotten a Blue Screen of Death using any version of InDesign--or, for that matter, on XP. Ever. And I've never heard of anyone apart from you getting one, either. So I guess I'd say it's not ''typical''.
Thanks,
Ole
BLUE SCREEN OF DEATH
BSOD is usually hardware or driver related. Are you using the latest version of your video driver?
All drivers are up to date.
Like Ole, I've never seen an Adobe application related BSOD in all the years I've been using the software, so I strongly suspect the problem is somewhere in your system configuration.
Last week I saw my first BSOD caused by a malware infestation, though, something else I never knew was possible.
I've run spyware and virus scans. No problems detected.
The days of software-induced BSOD are over.
Your power supply is overtaxed or you have a heat control problem. Fan intake(s) clear?
I find that very hard to believe. The airflow was completely cleaned in Nov. 2008. Very free airflow. And, what a coincidence that the BSOD appeared right after installing CS4. I don't accept the argument.
BSODs are caused by bad hardware, flakey drivers, and/or a bad
bios...not by programs.
Bob
%26gt; And, what a coincidence that the BSOD appeared right after installing CS4. I don't accept the argument.
No argument. Just trying to help. If you've already concluded that installing CS4 caused the problem, you've addressed that, so compute merrily along using CS3. I know people who are still stringing along Photoshop 5, and getting their jobs done.
It's possible your BSOD came about as a result of installing CS4, but that would be because it exposed a hardware issue, rather than CS4 causing it directly. As has already been indicated, your experience is not typical.
John
I realize that it could have done something to the hardware. But it wasn't evident before nor after I restored to an earlier date. I am talking with Adobe via a bug report and trying to get them the system dump, but file is too large to email.
I'd like to upgrade to CS4 but don't want to die trying it.
A BSOD doesn't have to be a hardware problem.聽 I bought a new DELL and installed Adobe Acrobat on it and got a BSOD, but only on the second PDF opened.聽 Turns out, the software is calling the GPU wrong.聽 OK, so philosophically, you could say it is a hardware problem in that the particular hardware that the software expects and needs is totally absent from my machine, but I'd say that is a software problem since my graphics hardware is running fine.
The solution, perhaps this is true for other Adobe products beyond just Acrobat, is to disable the 2D GPU graphics acceleration.
BSOD is random in my opinion.
I was watching some videos online yesterday with nothing open and it came up.
Run a chkdsk (you can find this in your help files)
You may want to get a reg cleaner (I use ccleaner and find it good).
Other than that - the BSOD has a mind of it's own and I've never been able to explain why or when it will happen.
If by ''random'' you mean happening for an unknown reason (as opposed to happening for a known reason in response to a random input, such as a white noise generator or gamma ray sensor - I'll leave it to computer scientists to haggle over the distinction), I will agree that BSOD may happen many times in response to unknown reasons.聽 However, in this instance, it is entirely predictable - I can make it happen every time, following a precise set of steps.聽 Fortunately, I can also make it not happen following a slightly different set of steps, and therefore I was able to determine the cause - in this case.聽 I speak nothing of other causes of BSODs.
I've said it before and I'll say it again. A program cannot crash the operating system.
You need to look at the drivers, the BIOS or perhaps some bad RAM. If you don't want to accept that then there's not much anyone can do to help.
Bob
I am sorry, Bob.聽 You were right and I am mistaken.聽 However, if anyone is experiencing BSODs at random times immediately after attempting to open a second PDF, go into Acrobat, make the change I suggested and that will cause Acrobat to fix your drivers, your BIOS and/or your RAM as needed to make the problem go away.聽 At least that is what works for me and for others who have reported this solution for other versions of Acrobat.
I'm not sure what you mean by disable the second GPU, but as far as I know, it's Windows, not Acrobat that is calling the video hardware, and it sounds like the driver you are using is not correct. That wouldn't surprise me if you bought a Dell with an upgraded video card. The unit I bought for my wife a few months ago BSODed the second time it booted because the video driver for the ATI card wasn't installed. I had to boot to safe mode and install it myself from the disk.
Peter
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