Thursday, April 1, 2010

Application error crash

I have a problem with Indesign. When I click on modify menu when a project file is open, Indesign crash.

This is the error message:



Firma problema:

Nome evento problema: APPCRASH

Nome applicazione: InDesign.exe

Versione applicazione: 6.0.0.352

Timestamp applicazione: 48bf8dab

Nome modulo con errori: LINKS UI.APLN

Versione modulo con errori: 6.0.0.352

Timestamp modulo con errori: 48bfa80b

Codice eccezione: c0000005

Offset eccezione: 00007c17

Versione SO: 6.0.6001.2.1.0.256.6

ID impostazioni locali: 1040

Informazioni aggiuntive 1: fd00

Ulteriori informazioni 2: ea6f5fe8924aaa756324d57f87834160

Ulteriori informazioni 3: fd00

Ulteriori informazioni 4: ea6f5fe8924aaa756324d57f87834160



No problem when there isn't any file open.

Thanks for help.
Application error crash
This appears to have something to do with the links panel. Does it happen with all files, or just particular ones? Does it happen if you try to create a new file?



My first reaction is that there is a corrupt link, but that would only be true if the problem is isolated.



Try closing the links panel and see if that helps. Maybe turn off Pre-flight as well.



If it isn't document-specific, the first thing I'd try is replacing the application preferences.



Peter
Application error crash
The crash happens everytime i open a file (every new or old file), even if the document hasn't links or text on. The problem happens only if i click on modify men霉.

I use the English version, and don't have a ''modify'' menu, so perhaps you can tell me what's under that so I can figure out which menu that is in English.



Have you tried replacing the preferences?

The english name of the menu is EDIT. I'll try to replace preferences (i don't know how can i do it!) . Thank you very much.

http://livedocs.adobe.com/en_US/InDesign/5.0/help.html?content=WSa285fff53dea4f8 617383751001ea8cb3f-6d1e.html



The above link is for CS3, and has a comment from me on how to find the files manually for backing up, in case you want them back after replacing them makes no difference. The information about the keyboard shortcuts is still valid, and the path information is essentially correct in the comment, except that there is now an additional subfolder under the Design Version folder for your language.

THANK you very much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You saved me!!!!

You're welcome. Replacing the preferences is the first troubleshooting step for any generalized weirdness.
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