Trying to save jpg freezes Indesign

I have a user in my office that when trying to save a jpg file in Indesign as well as photoshop, either program will only show the save as window for a split second and then the software will lock up. They have Photoshop CS3
Trying to save jpg freezes Indesign
Do they use multiple monitors? Are they running flat screen monitors at less than the maximum resolution?



Peter
Trying to save jpg freezes Indesign
The person has one monitor and the resolution is set to 1280X1024.

Is that a flat screen? Can it run at higher resolution?



I ask because dialogs drawn off-screen, which is what this sounds like, are a common problem under that scenario.



Is this restricted to only when you try to save a jpeg?

We can see the window, and it pops up in the center of the screen, but it only displays for a split second and then the software locks up.



This only happens when you try to export and save to a different format. If you save the file as a Photoshop or In Design file, then it saves fine.

I suspect the dialog is hiding behind the main window, try minimizing everything, or hitting Alt + Spacebar to see if you can access it. If you are able to get the dialog to reappear in Photoshop, resize it. That seems to help.



Peter

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